Across the vast desert of SROM, every player carries their own unique journey and irreplaceable memories. Through countless challenges and a long journey together, the Traveler community has continued to shape a vibrant, enduring, and proud world of Silkroad Origin Mobile.
Throughout the past two years of operating the Loyal Customer Care Program, our team has continuously listened to and appreciated the valuable feedback and contributions from all Travelers. Your companionship has been the driving force that motivates us to continuously improve and develop the world of Silkroad Origin Mobile.
To help Travelers conveniently stay updated with the latest information, Silkroad Origin Mobile would like to announce that the Loyal Customer Care Program will continue throughout 2026.
1. Eligibility:
Travelers who reach the required accumulated milestones will receive a direct invitation letter in-game from the Customer Support team, along with a welcome gift.
The program applies to Travelers who meet the accumulated spending thresholds by region, as follows:
- SEA Region: from 4,000 USD and above
2. Membership Benefits:
| Classification | Detailed Privileges |
| Membership Benefits | Receive a welcome gift upon reaching the membership milestone |
| Support & Care Benefits | Enjoy 1:1 dedicated support with a VIP Customer Support Admin for fast assistance |
| Priority support for account information changes | |
| Priority assistance in account and item recovery in case of issues | |
| Other support within the scope of system policies | |
| Gifts & Merchandise Benefits | Receive invitations to events and programs organized by the Publisher |
| Receive gifts when participating in events and programs organized by the Publisher | |
| Receive gifts on special occasions (Holidays, Lunar New Year) and annual birthday gifts |
3. Welcome Gift:
| Items (Bound) | Quantity |
| Nation Flag Selection Chest | 1 |
| Spartan Soldier Helm (14 days) | 1 |
| Spartan Soldier Armor (14 days) | 1 |
| Spartan Soldier Accessory (14 days) | 1 |
| Dinosaur (30 days) | 1 |
Note: The program details may be adjusted to align with different operational phases.
4. Support Channel:
The Customer Support team is always ready to assist Travelers via the game’s official Telegram channel: LINK
